Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)

    Ask a Question

    Required fields are marked with an asterisk*

    Human name is fine too! Your preferred contact name

    If necessary / known

    Drag and drop files, paste screenshots, or browse
    Powered by Jira Service Management
    {"xsrfToken":"7c9cf8b4adbd8041c44f878e4b429a971906c539_lout","branding":{"id":"258","key":"inf","name":"General Questions","portalBaseUrl":"/helpcenter/staff/portal/258"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/59fbc8db-283f-4716-aa03-46e0ffee5ec1/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxY2QzYzcwNy1mNTRmLTQwZjYtOWIwMC02YjBlOTUwMmQzNmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU5ZmJjOGRiLTI4M2YtNDcxNi1hYTAzLTQ2ZTBmZmVlNWVjMSI6WyJyZWFkIl19LCJleHAiOjE3Njg5OTk4NTMsIm5iZiI6MTc2ODk5OTI1M30.QoZtBVpjGKRJtsXTVYH6SnwBOp-aHK8Rz0vkBgwCJNg&client=1cd3c707-f54f-40f6-9b00-6b0e9502d36e&mode=fit","logoId":"59fbc8db-283f-4716-aa03-46e0ffee5ec1","isLogoAvailable":true,"helpCenterTitle":"Furry Weekend Help Center - Welcome","sharedPortalName":"FWA Help Center","userInitialAnnouncementHeader":"Updating for 2026!","userInitialAnnouncementMessageWiki":"<p>As we prepare for FWA 2026, we will be going through some changes on the help center both in front of and behind the scenes. Please be patient as things here may change!</p>","translations":{"en-US":{"helpCenterTitle":"Furry Weekend Help Center - Welcome","sharedPortalName":"FWA Help Center","announcementHeader":"Updating for 2026!","announcementMessage":"As we prepare for FWA 2026, we will be going through some changes on the help center both in front of and behind the scenes. Please be patient as things here may change!","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/73689e23-80f2-4dd1-9c55-2275c96f9f52/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxY2QzYzcwNy1mNTRmLTQwZjYtOWIwMC02YjBlOTUwMmQzNmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjczNjg5ZTIzLTgwZjItNGRkMS05YzU1LTIyNzVjOTZmOWY1MiI6WyJyZWFkIl19LCJleHAiOjE3Njg5OTk4NTMsIm5iZiI6MTc2ODk5OTI1M30.-xuBcHfwW2YltjZfW4LVkRK-g1-vPgVOjRJu1Sg0DeQ&client=1cd3c707-f54f-40f6-9b00-6b0e9502d36e&height=300&mode=fit","bannerMediaApiFileId":"73689e23-80f2-4dd1-9c55-2275c96f9f52","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#0074e0","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"258","key":"inf","projectId":10325,"serviceDeskId":258,"name":"General Questions","description":"<p>Have a question or comment about FWA?</p>","portalBaseUrl":"/helpcenter/staff/portal/258","reqTypes":[{"id":"723","name":"Ask a highly confidential question","descriptionHtml":"","callToAction":"Ask a highly confidential question","introHtml":"<p>This request is intended for security or personnel related issues, only visible to FWA officers</p>","icon":10521,"iconUrl":"https://furryweekend.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[295],"key":""},{"id":"419","name":"Ask a Question","descriptionHtml":"","callToAction":"Ask a Question","introHtml":"<p>Have a general question about FWA or not sure where to start? Submit it here.</p>","icon":10549,"iconUrl":"https://furryweekend.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[295],"key":""},{"id":"418","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://furryweekend.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":295,"name":"General"}],"orderMapping":{"295":[723,419]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":258,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"INF","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxY2QzYzcwNy1mNTRmLTQwZjYtOWIwMC02YjBlOTUwMmQzNmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzI1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkwMDA0NTMsIm5iZiI6MTc2ODk5OTI1MywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.DGvX9OnrmGg8pLbkLUXQ7fU-Li-iIPw3FprEe-_igIo","targetCollection":"upload-project-10325","endpointUrl":"https://api.media.atlassian.com","clientId":"1cd3c707-f54f-40f6-9b00-6b0e9502d36e","tokenDurationInMins":20}},"reqCreate":{"id":419,"projectId":10325,"issueType":{"id":"10003","name":"Service Request"},"form":{"name":"Ask a Question","descriptionHtml":"","callToAction":"Ask a Question","intro":"<p>Have a general question about FWA or not sure where to start? Submit it here.</p>","instructions":"","icon":10549,"iconUrl":"https://furryweekend.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your question?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about your question","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10135","fieldConfigId":"10269","label":"Furry name","description":"Human name is fine too! Your preferred contact name","descriptionHtml":"<p>Human name is fine too! Your preferred contact name</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10346","fieldConfigId":"10483","label":"myFWA Number","description":"If necessary / known","descriptionHtml":"<p>If necessary / known</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/helpcenter/staff/portal/258/create/419","requestValidateBaseUrl":"/helpcenter/staff/portal/258/validate/419","calendarParams":{"firstDay":0,"date":"2026-01-21T07:40:53-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxY2QzYzcwNy1mNTRmLTQwZjYtOWIwMC02YjBlOTUwMmQzNmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzI1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkwMDA0NTMsIm5iZiI6MTc2ODk5OTI1MywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.DGvX9OnrmGg8pLbkLUXQ7fU-Li-iIPw3FprEe-_igIo","targetCollection":"upload-project-10325","endpointUrl":"https://api.media.atlassian.com","clientId":"1cd3c707-f54f-40f6-9b00-6b0e9502d36e","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
    {"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=furryweekend","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"7c9cf8b4adbd8041c44f878e4b429a971906c539_lout","baseUrl":"https://furryweekend.atlassian.net/helpcenter/staff","relativeBaseUrl":"/helpcenter/staff","jiraDisplayUrl":"https://furryweekend.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"1cd3c707-f54f-40f6-9b00-6b0e9502d36e","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"0681ce0f53f643d389b20a0963bbd251","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://furryweekend.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}